MyPackPortal Directory Updates / Preferred Name Process

Within MyPackPortal, a process has existed to update various forms of a user’s name. It was reported to the IT User Experience Advisory Group that this process was not well understood or defined by users.

The sponsor for this topic states:

Names could be referred to as “legal”, “preferred”, “display”,” formal” or “name” but these terms are not defined.

There is a link for Refresh Name but it is not clear what this is supposed to do – do you have to click it to change your preferred name?

It is not stated what systems this changes the name in (does this impact Gmail? Moodle?)

I have had clients that were never able to successfully complete their update.